Frequently Asked Questions
Q. How Do You Do Make Your Products
A. We Use a Service Called Print on Demand Where once Your Order Is Placed It Goes To 1 Of Our Warehouses To Start Production This enables Us to Give you 1 Of Our Cool Designs On Our Products For a Lower Price. Once Your Item Has Finished in Production Between 2-7 Days we Then Send It To You From 1 Of Our Warehouses Located in Australia, USA, China And Europe And You Then Should Receive Your Items within 2-3 Weeks.
Q. Where Do You Ship?
A. We Ship To Most Countries. If You Are Unsure Then Feel Free to Contact Us And we will Be Able To Tell You.
Q. Where Are Your Products Made?
A. Our Products are Made In Australia, China, USA And Europe.
Q. Are My Payment Details Secure With Your Website?A. Absolutely they Are. We Are Level 1 PCI Compliance. And we Use 256-Bit SSL Encryption to protect the connection between you and our website. Our store is Being powered by Shopify which is the largest e-Commerce platform on the planet, used by millions of Small & large online stores.
A. Deliveries Can Take upto 2-4 Weeks Depending on The time Of Year and Your Location. In Some Cases May Take Longer. Once It Leaves Our Warehouses It Is Out Of Our Control Therefore Will Rely On The Delivery Company. Any Product That You Do Not Receive Within 40 Days will Be Eligible for a Refund Or Replacement. Just Send us a Email.
Q. I made a mistake with my order, how can I fix it? OR I want to cancel my order.
A. If you made a mistake with your order (incorrect address, incorrect size selection, Incorrect Colour etc), or you would like to cancel your order - You have 24 hours from the time of purchase to Contact Us - if you fail to contact us in this time, it is likely your order has already been dispatched or has entered production (for printed apparel and accessories).
If you gave us the wrong address and the item has been dispatched, sorry there is nothing we can do it is no longer in our hands. The only advice we can give is to contact your countries postal service and see if they can intercept the package.
If the parcel ends up being returned to us, we can ship it out to you again at your cost (You Will Have to Repay Shipping and Handling Costs etc,)
Q. I ordered multiple products, but only received one of them! Where is the rest?
A: We sources from multiple POD Suppliers In USA, Australia, China and Europe, due to this fact items are often sent from different locations, and are in separate packages. You additional items are on the way and should not be too far behind!
Q. If I am not satisfied with my purchase, can I get a refund?
A: If you are not satisfied with your purchase, you may request for an exchange, replacement, or refund within 30 days of receiving the order. Return restrictions are detailed on our Refund Policy page.
Free promotional items (such as 'Just Pay Shipping' etc.) items are not eligible for a refund. Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You Are paying for shipping, but Shipping cost Are not refundable because it goes towards shipping the item.
There are also restrictions on Clothing items that have been worn, cosmetics, and undergarments. We are also not obliged to offer an exchange or refund on items which are the incorrect size. However, please contact us as we will treat each case on an individual basis.
If an item is defective, we will either replace it at no cost to you, or you can return it for a full refund.
To File for a refund or exchange Head To Returns Portal And fill in the following details
Q. I have ordered a product, but haven't got my tracking number yet?
A. Most products will be dispatched within 3 business days, custom printed products (shoes, pillows, bags, t-shirts, hoodies etc.) may take a little bit longer to ship. When your item has been dispatched, you will receive a notification via email and Facebook messenger (if you enabled it during checkout).
Q. OK - I got my tracking number, but I can't track the item! Is my tracking number wrong?
A. No, your tracking number isn't wrong Tracking numbers can take several days (and in some rare cases, up to 10 days) to become active in the tracking system. If you have received a shipping notification and a tracking number then rest assured your item is on the way.
Check the tracking number every day until it becomes active
Q. I have a different question?
A. Please Send us a Email or Message Contact US.
A QUICK LOOK AT THE IMPORTANT PARTS OF OUR REFUND POLICY: